Data Deletion Policy

How to make a request

Email support@unclesam.tours and include details that help us identify you, such as your name, email address, phone or WhatsApp number, and your booking number if you have one. Please do not send passwords or payment card numbers.

Verification

We may verify your identity before acting on a request. We will only ask for what is reasonably necessary.

What we may delete

• Support conversations and WhatsApp messages.
• Customer profiles and contact details.
• Other personal data we no longer need for a legitimate or legal purpose.

We may also pass your request on to service providers who act on our behalf.

What we may keep

We may keep some data where needed for legal, tax or accounting reasons, fraud prevention, legal claims, dispute resolution, transaction records or other legal obligations. Data we retain is restricted to those purposes.

WhatsApp and other providers

Deleting data from our systems does not delete data held by Meta/WhatsApp or by other providers. Requests about that data need to be made to the provider directly.

Timing

Under GDPR we generally handle requests within one month. For complex cases this may be extended, and we will tell you if so.

Backups

Deleted data may remain briefly in secure backups. It is not normally restored to active use.